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High Tech Translation Case Study: Japan

Developed a new international partnership to enter into the high tech equipment refurbishment and reseller market in Japan. The customers' objective was to expand operations from existing 3PL, reduce costs and cycle time, and improve services provided in Japanese.

Language Challenge:

• Takeover the existing high tech, refurbishment operation from an existing 3PL
• A 30 day time frame to complete 2,000 pages of Japanese technical documentation translation
• Hire a complete new high tech workforce and management, evaluating some English speakers for linguistic and cultural understanding of Japanese language and markets
• Reduce the long cycle times by adapting documentation to appeal to the culturally-bound learning techniques when providing translations for support manuals
  

Solution:

• Implemented Japanese tehnical translation to provide a lean manufacturing cell environment
• Performed software localization by redesigning the diagnostic software to reduce cycle time and the number of work steps for Japanese workers
• Hire and cross train the entire Japanese workforce
• Reengineered the culturally-bound English work processes and established SOPs for Japahese workers
• Helped redesigned the facility for more effective storage and product flow by providing cultural insights into Japanese workflow
• Uncovered new Japanese markets to maximize product resale value
• Provided translations to expanded certification and the capability to handle multiple product lines
• Helped adapt, develop, and track CTQ’s
• Adapted Six Sigma methodology
  

Results:

• Translation services helped reduce labor costs by 31% the first year
• Cultural adaptations reduced time cycle from 22 days to 3 days.
• Japanese market consulting led to successful additional product lines
• Our Japanese translation team took over customer service and help desk
  
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