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Translation Services: Questions and Answers 5

1) Experience and good references.  Especially, when you are looking for a long-term relationship is it important to have a partner who understands your needs and expectations.  That should include quality, turn-around requirements, great customer service that is available when you need it, and a team of dedicated experts who enjoy working with you.

2) We decided to be different.  We do it a little better, faster and offer a fair price. We have learned from our strongest and largest competitors how to win more business and from our biggest customers how to keep it. Our dedicated and experienced people who also enjoy coming to work here make the difference. Our online system and our 4-phase process sets us apart from our competitors and make us an ideal partner for small companies like Mike's Wine Estate and large ones like Microsoft, DaimlerChrysler and many others.  

3) Working closely with you to find the best solution.  We use best practices in everything we do. We are not looking for the one shot deal but the long-term success for our customers and ourselves. Saving money comes from doing it right the first time and avoiding costly mistakes. We all are too familiar with the stories about crazy translations!

In answer to your other questions:

The web-based translation industry is very fragmented, and there are a lot of disreputable companies that masquerade as quality providers.  Our Company focuses on the providing top quality service at a price 30-40% below our largest competitors.

We distinguish ourselves (and save our customers money) in many ways.  We emphasize cutting edge technology to communicate with our translators and eliminate infrastructure costs, rely on quality control measures to ensure top quality (your translation will be handled by a project manager plus at least two professional translators for each language combination), and use only experienced professional translators who are familiar with the subject matter.

I don't think there is a better value on the market than Our Company and we hope you agree.  We look forward to working with you on this and please let me know if you have any questions.

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